Where do you ship to?
We offer shipping services to all regions of Indonesia as well as to various countries in Asia.
When will my order be shipped?
We strive to process, pack and ship your order the same day.
You will receive a confirmation email when placing your order and again once the order has been processed.
Orders placed after 09:00 or on weekends and public holidays will be processed on the next business day.
Please note that during very busy periods, these times may vary.
What shipping methods do you use?
For shipments within Indonesia (ID), we use UPS. This means you can expect delivery to arrive within approximately 3 business days.
Outside Indonesia
For the Asia region, we use Ninja Express; you will receive your order within 5–10 business days.
Periodic updates from UPS regarding the current situation and its impact on services.
I lost the confirmation email / I did not receive the confirmation email.
Please check your *Junk Mail* folder to ensure the email hasn't ended up there by mistake.
If you cannot find the email or have lost it, please contact us at hallo@tata.be and we will be happy to help.
How do I pay for my order?
We use the Contra payment system and local banks; when making a payment, you can select your preferred payment method and will be directed to a secure payment process.
I haven't received my order yet. Where is my order?
If you have been waiting for your order for more than 12 business days in Indonesia or more than 14 business days in Asia, please contact us at hallo@tata.be and we will assist you.
Can I change my order after placing it?
Unfortunately, you cannot change your order once it has been placed. If you have any questions regarding your order, please contact us at hallo@tata.be and we will assist you further.
Refunds
All sales are final, and we do not offer refunds.
I have a question regarding the product or shipping.
We would be happy to help – please send us an email at hallo@tata.be.
